Return Policies


1. How Do I File A Return Request?

You can file a return request from your Hajurbuy.com account.

Use the following steps: Sign In ->> Your Account ->> Your Return Requests

  • You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of delivery.
  • Return request will be reviewed by Hajurbuy.com.
  • If required, requests will be shared with the merchant for his/her approval.
  • After approval, pickup of the product will be arranged through our courier partners.
  • If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Hajurbuy.com.
  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated.

*Please note that Replacement would depend upon the stock availability with the respective merchant


2. Under What Conditions Can I Return/ Replace My Product?

Returns/Replacement are accepted under the following cases:

  • Wrong Product – Wrong color/ size/ style
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts
  • No Invoice/Warranty Received – Available on Electronics only
  • Empty packages

3. Under What Conditions Returns/ Replacement Requests Will Not Be Accepted?

Returns/ Replacement requests will not accepted under following cases –

  • If Products are Altered/ Used
  • If Product is Returned without Original Packaging (price tags, labels & accessories)
  • If Serial Number is tampered
  • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
  • For Damaged/Missing/Empty Package/Wrong product that is reported after 2 days of the delivery
  • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page


4. Which Categories Are Not Eligible For Returns/ Replacement?

5. Do I Need To Pay The Courier Company To Send My Product Back?

No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us to your Thulo Wallet. The courier charges eligible for reimbursement are up to Rs.300. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.

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